Adobe has issued a statement to those concerned by Adobe's Creative Cloud subscription model, stressing there's no going back

Adobe has posted a statement on its Adobe Creative Cloud Team blog, updating its users on the feedback they’ve received following the bold move to announce a pay-as-you-go subscription service for its products in the future.

In the update, Adobe admit to receiving concerns about the move to Adobe Creative Cloud and have made it public knowledge there are three main themes coming through from those who object to the new Creative Cloud subscription model. Some of the main concerns have been in regard to file access, with some customers wanting to be sure that if their membership to Creative Cloud lapses; they will still have access to their files.

With regards to file access, Adobe completely agrees that customers
should have access to their files if they choose to stop their Creative
Cloud membership. Adobe says ‘our job is to delight our customers with
innovation, but there are a number of options open to us here and we
expect to have news around this issue shortly.’

Other concerns have come from photographers, particularly photo-enthusiasts, who are looking for a more tailored offering that focuses on their particular needs. Some customers have also made it known that Creative Cloud is not the right for them and they’d prefer to purchase desktop applications or boxed copies as before.

Adobe has been fast to respond to concerns and criticisms of the new subscription model by claiming that the company believes that the move to Adobe Creative Cloud will benefit the wider creative community because of the constant stream of innovation that they’re able to deliver.

Adobe go on to say ‘ Adobe Creative Cloud also allows us to explore new areas in mobile apps, helping you to collaborate better and build a meaningful worldwide community to share work and find inspiration. Because of this we have no plans to change our focus on Creative Cloud. We understand this is a big change for customers who are not yet ready to move, we will continue to offer CS6 products through our reseller partners and Adobe.com.’

Adobe has also said that they’re looking at potential offerings that recognize the photography community because it is so broad and has some unique needs.

This latest news suggests there’s no intention from Adobe to rethink its Adobe Creative Cloud subscription model and despite the criticism and loud voices from those who object to the idea, it’s the way the company sees itself moving forward in the future and there’s no going back.

To find out how much Photoshop and the full Creative Cloud subscription will cost you, head to our Creative Cloud news story. Alternatively, read the statement as posted on Adobe’s blog by heading to http://blogs.adobe.com/creativecloud/our-move-to-creative-cloud-an-update/

  • Bill

    I love it how they try to make the argument that it’s actually cheaper, then in the next breath they say it’s going to allow them to innovate and they tell their shareholders they are going to make more money. Only the government could come up with a better line of crap. They won’t get any more of my money. Sad since I loved Photoshop and After Effects.

  • Solly Atwell

    I Have CS5 I do not want or need CS6 or future incarnations of Photoshop.
    CS5 does all I require. I don’t trust anyone to store my photo’s in a “cloud” Sooner or later the security will be hacked and it’s goodbye photos. If CS5 does not meet some obscure future need then that’s the time to switch to Gimp, instead of pouring money month after month into Adobe’s bank accounts.

  • c metcalf

    thats fine won’t need to spend £100’s on something that i cannot work with…

  • Ian Douglas

    I notice that Creative Cloud has had to be heavily discounted as many will NOT pay the £45 per month for ever! However those discounts only last a year and you have to pay the new high rate! Just to provide Adobe with a ‘regular’ income. Buy CS6 boxed now and wait for the competition.

  • D Robinson

    I will never subscribe so sadly my Photoshop days are over

  • Max

    As photoshop user over many years I find the whole idea
    totaly wrong particularly in the present eco climate.
    Arewe to expect lightroom and elements to go the same way.

  • Francis Butler

    Terrible decision by Adobe! They are going to lose hordes of customers. Including me.

    I’ll keep using CS for as long as it fufills my needs, but after that I’ll switch to something else, like Capture One.

  • Simon Hague

    Adobe have got it so wrong with the Creative Cloud concept. Its obviously just a simple but ingenious way for Adobe to shove off all productions costs, instantly increase corporate profits, control/manage those charges (at will) and create a captive clientele (and remove all recourse). Its the sort of insidious corporate strategy the oil industry has subjected us to since approx 2006. Just watch how many scrabble for the disc-media products and stick at there. People don’t like losing control with no recourse. Sadly, though, the fact they now also control the path for new users of Adobe products means we can only resist for so long.

  • R Selvey

    where does this leave Photoshop Elements? Affected or not?
    I have looked at the charges for using the new service and find them quite reasonable, but think there needs to be more ‘bespoke’ choices so I could use just the applications I want, and not have to go for full creative cloud charges. At the moment there seems to be little choice between one app and all apps chosen.

  • cpm5280

    Fed up. Using CS6 and buying Nuke. Not interested in doing business with a company that doesn’t understand me or care to.

  • Les

    I already have CS6 but in the past have only upgraded every few years (went form CS3 to CS6). Upgrade cost of about £200. So now, 3 years will cost me approx £972! I will just stick with CS6; Elements is very close to CS nowadays so can alwys use that too. I suspect it will be a very long time before CS6 is no longer good enough for my requirements; at that stage I’ll look at other options. Rival photo-editing software companies must be rubbing thier hands in glee!