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Rivvyrover
newbie


Reged: 12/09/2007
Posts: 41
Sigma Repairs
      #581374 - 10/12/2007 18:46

Sigma UK have recently sent my 17-35 lens to Japan for repair, have any other forum members any experience of Sigma Japan repairs?

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FujiSigmaNolta
veteran


Reged: 21/06/2005
Posts: 1312
Re: Sigma Repairs [Re: Rivvyrover]
      #581387 - 10/12/2007 19:04

Yes, I sent my SD10 for repair, it was sent to Japan and I have been waiting for it for over 10 weeks (?) Should be getting it this week now.

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FujiSigmaNolta

My Flickr mess

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El Sid
Going potty


Reged: 14/04/2003
Posts: 9160
Loc: Sussex-by-the-Sea
Re: Sigma Repairs [Re: Rivvyrover]
      #581688 - 11/12/2007 15:56

I sent my 10-20mm back to Sigma UK (decentering issue). This then had to go back to Japan in early May this year when I was assured it would take 8 weeks. By mid July it still hadn't returned. A polite e-mail pointing out the delay, expressing disappointment at said delay and offering to accept a replacement resulted in a new lens being supplied without quibble.

I will say that this was a warranty repair though...

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Nigel

Completely BSRIPN

ElSid Gallery

A camera in the hand is better than one in the cupboard........

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Gordon_McGeachie
Joke Historian


Reged: 19/01/2007
Posts: 3863
Loc: East Yorkshire,
Re: Sigma Repairs [Re: El Sid]
      #582183 - 12/12/2007 16:28

Quote:

I sent my 10-20mm back to Sigma UK (decentering issue). This then had to go back to Japan in early May this year when I was assured it would take 8 weeks. By mid July it still hadn't returned. A polite e-mail pointing out the delay, expressing disappointment at said delay and offering to accept a replacement resulted in a new lens being supplied without quibble.

I will say that this was a warranty repair though...



I have 4 Sigmas ,and this is good to know.......

I had to send my 400f5.6 for repair after my brother dropped it on holiday, but that was back in 1993 when it was 3 years old. It is still going strong and gives great results on my Dynax 7d, and hopefull will do on the A700, when I get one.

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She (Avro Vulcan XH558)Took To The Sky Like A Lovesick Angel.

Edited by Gordon_McGeachie (12/12/2007 16:30)

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