Has anybody else experienced problems with Ilford's mail order processing recently?

I've used this service in the past and had generally good results. However, I've just recieved the prints back from 2 rolls of XP2 and they are appalling: covered in processing marks and all printed out of focus. All the envelope contains is a box containing the prints and negatives, no contact details or advice as to your rights as a consumer. This is annoying as if I'd recieved such poor service over the counter I'd have demanded a rework or a full refund.

The Ilford web site is no help at all.

I would strongly recommend not using this service. Like many of us, I was sad to see Ilford struggling a couple of years ago and pleased to see them bounce back. But I won't pay good money for such bad service, irrespective of who they are.